6.16.2005

Raindance Report:
In Search Of Legal Excellence

Pushing the leading edge of the legal services industry closer to its clients, the Legal Sales and Service Organization announced at its annual Raindance Conference that it will institute a program for the recognition of excellence in client service delivery among law firms.

Law firms in three categories (under 50 lawyers, 51 to 150 lawyers, and over 150 lawyers) will be eligible to compete for awards given in memory of Thomas H. Lee, the late MIT professor who founded the Center For Quality Management.

Leonardo Inghilleri of West Paces Consulting, a former Ritz Carlton and Disney Co. executive, said that LSSO will utilize experienced and reputable quality management examiners to issue awards based on "blazing a path for continuous improvement and commitment to client service." He added that award winning firms "will have to demonstrate an ability to provide superior value and to be recognized as standard-setters for client service."

Several audience members asserted that firms will look forward to the competition and a chance to win a tangible recognition of their service excellence that can be used for marketing purposes similar to the Malcolm Baldridge Awards in business.

Learn More: For more on the Thomas H. Lee Award, stay tuned to www.legalsales.org.

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